People Power the Grid: Capability Building for a New Era

Technology won’t transform utilities without skilled, safety‑first, change‑ready people. Field technicians need IoT diagnostics, AR work instructions, and high‑voltage safety refreshers. Control‑room operators require training in DER dispatch, AI‑assisted decisioning, and resilience playbooks.

Corporate teams must grow skills in data literacy, cybersecurity, regulatory strategy, ESG reporting, and customer experience design.Leadership needs to run agile programs, cross‑functional squads, and multi‑stakeholder negotiations with confidence.

Aging workforces and tight talent markets demand knowledge transfer, apprenticeship pipelines, and purpose‑led employer branding. Blended learning (bootcamps, simulators, micro‑credentials) keeps skills current while minimizing downtime.

Culture is the multiplier. Recognizing safety and reliability while rewarding experimentation creates the environment where digital sticks and performance soars.